Privacy Policy

PRIVACY POLICY

1. Introduction

Welcome to Sara & Lizzy. We appreciate your visit to our online store and value the trust you place in us. Protecting your personal information is important to us, and this Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.

For the purposes of the General Data Protection Regulation (GDPR), Sara & Lizzy is the data controller responsible for processing your personal information.

If you have any questions regarding this Privacy Policy or the way we process your data, please contact us at:

Email: info@sara-lizzy.com

Our website uses SSL (Secure Socket Layer) or TLS (Transport Layer Security) encryption to safeguard all information transmitted through our website. You can identify a secure connection by the padlock symbol displayed in your browser and the "https://" prefix in the website address.

We do not make automated decisions or carry out profiling that produces legal effects or similarly significant consequences for our customers under Article 22 GDPR.

2. Information We Collect

When you browse our website without creating an account or submitting information, certain technical information is automatically collected by our servers.

This information may include:

  • Your IP address (where applicable, anonymized)
  • Browser type and version
  • Operating system
  • Date and time of your visit
  • Pages viewed
  • Referring website
  • Amount of data transferred
  • Technical diagnostics required to operate the website securely

This information is processed under Article 6(1)(f) GDPR based on our legitimate interest in maintaining the stability, security, and functionality of our website.

We do not use this information to personally identify visitors.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and help us improve our services.

Cookies are small files stored on your device that enable certain website functions.

The cookies we use generally fall into the following categories:

  • Essential cookies required for the website to function properly.
  • Functional cookies that remember your preferences.
  • Analytics cookies that help us understand how visitors use our website.
  • Marketing cookies used to display relevant advertisements where consent has been provided.

Some cookies expire automatically once you close your browser, while others remain stored on your device until they expire or are manually removed.

Where legally required, we will request your consent before placing non-essential cookies on your device through our cookie banner.

You may change or withdraw your cookie preferences at any time.

Most browsers also allow you to:

  • Accept or reject cookies
  • Delete stored cookies
  • Receive notifications before cookies are placed

Please note that disabling cookies may affect certain features and functionality of our website.

4. Contacting Us

When you contact Sara & Lizzy by email, contact form, or any other communication method, we collect the information you voluntarily provide.

This may include:

  • Your name
  • Email address
  • Telephone number (if provided)
  • Order information
  • The content of your message

We process this information solely to respond to your inquiry, provide customer support, or fulfill contractual obligations.

The legal basis for this processing is:

  • Article 6(1)(b) GDPR where your request relates to an order or contract.
  • Article 6(1)(f) GDPR where responding to your inquiry serves our legitimate business interests.

Your information will only be retained for as long as necessary to resolve your request unless legal obligations require longer retention.

5. Customer Accounts and Order Processing

When you create an account or place an order with Sara & Lizzy, we collect the information necessary to process your purchase and manage your customer relationship.

This may include:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Order history

This information is processed under Article 6(1)(b) GDPR because it is necessary to perform our contract with you.

You may request deletion of your customer account at any time by contacting us at:

info@sara-lizzy.com

Certain information may be retained where required by tax, accounting, or other legal obligations.