Shipping Policy
SHIPPING POLICY
Order Processing
At Sara & Lizzy, every order is carefully prepared to ensure it arrives in excellent condition.
Orders are typically processed within 1–3 business days after payment has been received.
Please note that orders placed during weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Delivery Times
Estimated delivery times are generally between 5–15 business days, depending on your location and local carrier services.
While we always strive to deliver your order within the estimated timeframe, occasional delays may occur due to factors beyond our control, such as customs inspections, weather conditions, or increased shipping volumes during holiday periods.
Shipping Costs
We are pleased to offer FREE shipping on all orders.
There is no minimum purchase required, and no additional shipping fees will be charged at checkout unless otherwise stated.
Placing an Order
Ordering from Sara & Lizzy is simple:
- Select your favorite products and add them to your shopping cart.
- Proceed to checkout.
- Enter your shipping and billing information carefully.
- Choose your preferred secure payment method.
- Complete your order.
Once your purchase has been successfully placed, you will receive an order confirmation by email.
Order Tracking
As soon as your order has been dispatched, you will receive an email containing your tracking number.
Tracking information may take up to 48 hours to become active after shipment.
Shipping Delays
Although we work with reliable shipping partners, delivery times cannot always be guaranteed.
Delays may occur because of:
- High seasonal demand
- Customs clearance procedures
- Extreme weather conditions
- Carrier disruptions
- Other unforeseen circumstances beyond our control
We appreciate your patience should any unexpected delay occur.
Customer Support
If you have any questions regarding your shipment or require assistance with your order, our Customer Support team is happy to help.
Email: info@sara-lizzy.com
Optional Shipping Protection
To provide additional peace of mind, Sara & Lizzy may offer Shipping Protection during checkout.
Shipping Protection covers eligible orders against specific shipping-related issues.
Covered Events
When Shipping Protection has been purchased, you may be eligible for a replacement if your package is:
- Lost during transit
- Arrives damaged during shipment
If your claim is approved, we will arrange a replacement at no additional cost.
How to Submit a Claim
If your protected shipment has been lost or damaged, please contact us within 7 days after delivery or the expected delivery date.
Email:
Please include:
- Your order number
- Tracking number
- Photos of any damaged items (if applicable)
- A brief explanation of the issue
Our support team will review your request and provide an appropriate solution as quickly as possible.
Shipping Protection Exclusions
Shipping Protection does not cover:
- Incorrect or incomplete shipping information provided by the customer.
- Packages marked as Delivered by the shipping carrier but subsequently lost or stolen.
- Delivery delays caused by customs authorities, weather conditions, strikes, or carrier disruptions.
- Requests submitted after the applicable claim period.
Contact Us
If you have any questions regarding this Shipping Policy, please contact our Customer Support team.
Sara & Lizzy
Email: info@sara-lizzy.com